Upton Country Park Privacy Policy

Our Privacy Notice & Use of Cookies

About your Personal Data and use of Cookies on our website

This page explains how your information will be held about you and processed by Upton Country Park. You can also find out about the General Data Protection Regulation (GDPR) and Data Protection Act 2018 and your rights on the BCP Council website.

You will find information about:

• Who we are
• Why we collect your personal information
• The legal basis for using your information
• Who we may share your information with
• Accessing the information we hold about you
• How long we keep information about you
• Further information, our Data Protection Officer and the Information Commissioner
• Park News Newsletters
• Our Use of Cookies on this website

Who we are

BCP Council will be the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. For example, this could be your name and contact details. As the Data Controller, BCP Council will use your information to provide you with our services.

Why we collect your personal information

We will collect enough personal information in order to provide you with services relevant to any bookings or hire at Upton Country Park, or if you should subscribe to our Park News email service, keeping you up to date with news and events at Upton Country Park.

We may also contact you in a situation when as a local authority we have a duty to inform residents.

We are not permitted to collect information we do not need or will not use. This document covers information you have provided direct to the Council and information which has been shared with us by other organisations.

If we don’t need your personal information we will either keep your details anonymous, if we already have it for another service or we won’t ask you for it. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name.

We don’t sell your personal information to anyone else.

The legal basis for using your information

According to the General Data Protection Regulations (GDPR) and the Data Protection Act 2018, we must have a reason to collect and use your information.

This will be:-

• To deliver services and support you
• To enable us to manage the services we provide
• To train and manage our workers who deliver those services
• To investigate any worries or complaints you may have about our goods or services
• To check the quality of our goods and services
• To help with research and planning of new services.

There are a number of legal reasons why we need to collect and use your personal information. For this service you, or your legal representative, have given explicit consent.

Who we may share your information with

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law. 

Accessing the information we hold about you

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the Council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate.

BCP Council will not charge a fee to access your information. Sometimes there may be information that we are not allowed to show you, such as:-

• legal information or advice
• crime prevention and detection records
• information that we believe may be harmful to you and your well-being
• details about or provided by other people – this is called third party information (e.g. information from the Police or Department for Work & Pensions)

You may also ask us to:-

• stop processing your information if this causes or might cause damage or distress
• stop processing your information for direct marketing
• make decisions about you using your information by automated means (e.g. using computers to decide on an entitlement)
• amend any of your data which you feel is inaccurate. You can also ask for information to be blocked, erased or destroyed.
• transfer your information electronically to another service provider.
• consider a claim for compensation for any damages caused by a breach of the Data Protection regulations.

If you give consent for us to use your information, you may withdraw this at any time. However, this may affect our ability to continue to provide you with a service.

How long we keep information about you

We may retain this information for up to 7 years as stated in our retention schedule and in accordance with the Data Protection Act 2018.

Further information

If you have a concern about how we are using your information, we would ask you to contact us in the first instance:-

Upton Country Park Estate Office
Tel: 01202 127770
Email: uptoncountrypark@bcpcouncil.gov.uk
Or use our contact form (please select the GDPR enquiry option in the Subject field)

The Estate Office is open 9am to 5pm Monday-Friday.

Data Protection Officer

If you are not satisfied with a response to your concerns from us here at Upton Country Park, our Data Protection Officer Vivien Bateman, can review any issues regarding Information Rights legislation if necessary. The Data Protection Officer can be contacted at the address below:

Data Protection Officer
Head of Information Governance
BCP Council
Town Hall
Bournemouth BH2 6DY

Information Commissioner

For further information about Information Rights legislation, please contact the Information Commissioner’s Office at www.ico.org.uk or by telephone 0303 123 1113 (local rate)

Park News Newsletters

Our Park News Delivery Service is managed by MailChimp, an external email marketing service employed by Upton Country Park; you are given the opportunity to subscribe or unsubscribe to it within the newsletters you receive. If you are an existing subscriber you will also be able to update your existing details, for instance if you change your email address. You will only receive Park News items, that you have agreed to.

You may also unsubscribe here if you wish; simply click this link and enter your email address.

Our Use of Cookies on this website

Cookies are small files placed on your computer’s hard drive by websites, they help websites to analyse web traffic or recognise your computer when you visit a particular site. We employ cookie technology to help visitors navigate this website, to provide certain functionality, an events calendar, for social sharing and to gather anonymous statistical data about your visit to our website, for instance:

Google Analytics

Your IP address and website usage information is automatically collected from you when you visit uptoncountrypark.com. This information helps us evaluate how visitors use and navigate our website on an aggregate basis, including the number and frequency of visits and visitors to each web page, and the length of their visits. The tool we use for this is called Google Analytics. The information gathered helps us to improve our website and tailor it to our visitors’ needs.

We only use this information for statistical analysis purposes, we cannot recognise you from the records we hold and cannot access your computer or any information about you. You can find out more about this tool and how it works on the Google Analytics website.

Tockify Events Calendar

We employ the Tockify software to provide an Events Calendar; Tockify adds ‘session’ cookies to your computer when you visit the Upcoming Events page; we cannot provide the Events Calendar without it.

Wedding Hire Availability Calendar

We employ Availability Calendar software to keep an up-to-date wedding hire availability calendar; that software also adds ‘session’ cookies when you visit our Wedding Hire page.

Social Sharing Cookies

We also use cookies to allow you to share content directly on the social networking/sharing sites like Facebook or Twitter. Examples would be if you wanted to “like” or “tweet” about a project or event promoted on our website.

Facebook store cookies which allow the Facebook “Like” social sharing functionality but only if you click on the Facebook “Like” button on our website. More info:  www.facebook.com/about/privacy

Twitter also store cookies which allow their social sharing functionality including the “Tweet” function and to generate usage information during your visit to our website. More info:  www.twitter.com/en/privacy

Accept or decline cookies

Most internet browsers automatically accept (or ‘consent’ to) cookies, but you can change your browser settings to decline cookies if you prefer. This may reduce your browsing experience but it gives you greater control over the cookies that are placed on your computer. 

Where to find information about controlling cookies

• Internet Explorer cookies information
• Chrome cookies information
• Firefox cookies information
• Safari cookies information
• Opera cookies information

Useful information

• A number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
• The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.
• Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.
• New technologies such as Mozilla’s Do Not Track allow you to tell websites not to track you.
• Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.

 

First published 19th August 2011, last updated 27th May 2018

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026